Our return window, return address, costs and refund times.
You have 14 days from the day you receive your order to tell us you would like to return it. Once you have told us, you have a further 14 days to send the books back.
This applies to online orders placed at everafterbooks.uk. Under the Consumer Contracts Regulations 2013 you do not need to give a reason for a change of mind return.
Contact us through our contact page with your order number and the titles you want to return. We will confirm your return and the return address by reply, usually within one working day.
Please contact us before sending anything back, so we can match your parcel to your order and refund you without delay.
By post. Unless we tell you otherwise when you contact us, returns go to: Ever After Books, 144 Market Street, Dalton-in-Furness, Cumbria, LA15 8RQ, United Kingdom. Please include your order number in the parcel and keep your proof of postage.
In the shop. You can bring an online order back to our shop at 144 Market Street, Dalton-in-Furness, during opening hours. Bring your order confirmation with you.
Change of mind: you pay the return postage. There is no charge for returning an order in person at the shop.
Faulty, damaged or incorrect items: we pay the return postage. Contact us and we will arrange it.
Restocking fee: none. We do not charge a restocking or handling fee on any return.
Please return books in the condition you received them, with any shrink wrap, inserts or packaging where possible. You are welcome to handle and inspect a book as you would in the shop.
If a book comes back with damage beyond that inspection, such as a cracked spine, marked or torn pages, or water damage, we may reduce your refund to reflect the loss in value.
Personalised and made to order items cannot be returned under the change of mind right. This includes sprayed edge editions, hand stamped books, signed personalisations and anything produced to your specification.
Digital products, including ebooks and audiobooks bought through our partners, are not covered by this policy. They are supplied by the partner, and their own terms apply.
These exceptions do not affect your rights if an item arrives faulty, damaged or not as described.
We refund you within 14 days of receiving your return, or of you giving us proof of postage, whichever is earlier.
Refunds are issued as a full refund to the original payment method. We refund the price of the books plus the standard delivery charge you paid on the original order. If you chose a faster or upgraded delivery service, we refund up to the cost of our standard delivery.
If you return only part of an order, we refund the price of the returned books. The original delivery charge is refunded only when the whole order comes back.
Once we have issued a refund, your bank or card provider may take a few further working days to show it on your statement.
If a book arrives faulty, damaged, or is not the book you ordered, contact us within a reasonable time and we will arrange a replacement or a full refund, including return postage. Photographs of the damage help us sort it out quickly.
Your statutory rights under the Consumer Rights Act 2015 are not affected by anything on this page, and apply regardless of the 14 day window above.
We do not process automatic exchanges. If you would like a different title or edition, return the original for a refund and place a new order, or contact us and we will help arrange it.
Ever After Books Ltd, 144 Market Street, Dalton-in-Furness, Cumbria, LA15 8RQ, United Kingdom. Please use our contact page to reach us about an order or a return.
